Last updated: 28 September 2026

This policy applies to products sold with a purchase option, such as pre-orders. It sits alongside our Refund Policy and does not affect your statutory rights.

How pre-orders work
Pre-order products show an estimated dispatch date on the product page. Depending on the product, we either take full payment when you place your order, or save your payment details securely and charge you when the item is ready to dispatch. The product page and checkout show which applies before you pay.

Cancelling a pre-order
You can cancel a pre-order at any time before it is dispatched, for any reason. Email us at andromedanailsupply@gmail.com with your order number. If you have already paid, we will refund you in full, including any delivery charge, within 14 days, to your original payment method. If you have not yet been charged, we will cancel the order and you will not be charged.

If the dispatch date changes
Estimated dates depend on our suppliers and may change. If a pre-order is delayed, we will email you with the new estimated date. You can then choose to wait or cancel for a full refund.

If we cannot fulfil your pre-order
If we are unable to supply a pre-order item, we will let you know as soon as possible and refund you in full, or cancel any pending payment.

After your pre-order is delivered
Once delivered, pre-order items are treated like any other order. Your 14-day right to cancel and your rights for faulty or incorrect items are explained in our Refund Policy.

Contact us
Andromeda Nail Supply LTD, Unit 56 Bizspace Wembley, 284 Water Road, Wembley, HA0 1HX. Email: andromedanailsupply@gmail.com. Phone: 07776704017