Last updated: 26 September 2026

This policy explains how to cancel an order, return an item and get a refund. It does not affect your statutory rights. Sections 1–4 apply if you are buying as a consumer (for purposes mainly outside your trade or business). Section 6 explains how returns work for business customers.

1. Cancelling before your order is dispatched

You can cancel your order at any time before it is dispatched by emailing andromedanailsupply@gmail.com. We will refund you in full, including delivery charges, within 14 days.

2. Your 14-day right to cancel (change of mind)

You have the right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in separate deliveries, the 14 days run from the day you receive the last item.

How to cancel: tell us clearly that you wish to cancel, by email to andromedanailsupply@gmail.com or by post to the address below. You can use the model cancellation form at the end of this policy, but you do not have to. It is enough to send your notice before the 14 days end.

Returning the goods: you must send the goods back without undue delay and no later than 14 days after telling us you are cancelling, to: Andromeda Nail Supply LTD, Unit 56 Bizspace Wembley, 284 Water Road, Wembley, HA0 1HX. Please include your order number. Unless the item is faulty or not as described, you pay the cost of returning it. We recommend a tracked service, as the goods are your responsibility until they reach us.

Your refund: we will refund the price you paid for the goods and the standard delivery charge you paid (if you chose a more expensive delivery option, we only have to refund the cost of our cheapest standard delivery). We will refund you within 14 days of receiving the goods back, or within 14 days of you giving us evidence that you have sent them back, whichever is earlier. Refunds are made to your original payment method, with no fee.

Condition of returned goods: you may handle the goods as you would in a shop to inspect them. If the goods have been used or handled more than that and their value has reduced as a result, we may deduct an amount from your refund to reflect the reduced value.

3. Items that cannot be returned for change of mind

The right to cancel does not apply to:

• Sealed goods that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons – for example gel polishes, liquids, bases, top coats and other products supplied with a hygiene seal. Unopened items with the seal intact can still be returned.
• Goods made to your specifications or clearly personalised.

These exceptions do not affect your rights if an item is faulty or not as described (see section 4).

4. Faulty, damaged, incorrect or not-as-described items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:

• Within 30 days of delivery you can reject the goods and get a full refund.
• After 30 days you can ask for a repair or replacement. If that is not possible, or does not fix the problem, you can ask for a refund or a price reduction.
• If a fault appears within 6 months of delivery, it is presumed to have been there at delivery unless we can show otherwise.
• You may be able to make a claim for up to 6 years after delivery (5 years in Scotland).

These rights apply whether or not an item has been opened or used. We will cover reasonable return costs for faulty, damaged, incorrect or not-as-described items and refund any delivery charge you paid. Please contact us as soon as you notice a problem; photos or a short video help us sort things out quickly.

Product information and allergies: our products are for professional use – please read the label and ingredient information and carry out a patch test before use. If a product is supplied with missing or incorrect ingredient or safety information, we will treat it as not as described.

5. Pre-orders

Pre-orders can be cancelled for a full refund at any time before dispatch. Once delivered, the rights in sections 2–4 apply in the usual way.

6. Business customers

If you buy in the course of your business (for example as a salon or self-employed nail technician buying stock for your business), the 14-day change-of-mind right in section 2 does not apply, although we may accept returns of unopened items at our discretion. Your rights in relation to faulty or incorrect goods are set out in our Terms of Service.

7. Contact us

Email: andromedanailsupply@gmail.com
Phone: 07775 174145
Post: Andromeda Nail Supply LTD, Unit 56 Bizspace Wembley, 284 Water Road, Wembley, HA0 1HX
Company no. 17374131. VAT no. 526623589.

Model cancellation form

(Complete and return this form only if you wish to cancel your order.)

To: Andromeda Nail Supply LTD, Unit 56 Bizspace Wembley, 284 Water Road, Wembley, HA0 1HX. Email: andromedanailsupply@gmail.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ______________________

Ordered on / received on: ______________________
Order number: ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is sent on paper): ______________________
Date: ______________________